At BC Gems Company, shipping orders is safe and efficient. This information page outlines our delivery methods, processing times, and important policies so you know exactly what to expect when ordering from us in Canada and internationally.
Shipping Methods & Carriers
BC Gems Company primarily ships orders using Canada Post to ensure reliable delivery. If you prefer an alternative courier, please contact us for a revised invoice.
In the event of a postal service interruption, we may select an alternate shipping method to avoid delays.
Shipping Within Canada
For Canadian customers, we offer Canada Post tracked shipping. This includes Expedited and Express delivery options, available at checkout.
Processing Times & Delivery Estimates
We typically ship orders within 1–2 business days, excluding holidays. At checkout, you’ll see estimated delivery times based on your selected shipping method.
Shipping costs calculate automatically by weight and update in real time during checkout.
Address Accuracy & Reshipping
Please double-check your address at checkout. We cannot take responsibility for failed deliveries caused by incorrect or incomplete addresses.
If an order requires reshipping, we will issue a new shipment invoice before dispatching the package again.
International Shipping & Duties
BC Gems Company ships internationally, where trackable delivery is available.
International customers (excluding the USA) are responsible for any customs duties, tariffs, import taxes, or related fees charged by their country. If a package returns due to refusal or failed delivery, we refund the product price only, once the item arrives back. Original shipping costs are non-refundable.
USA Shipping & Returns
For orders shipped to the United States, refused or returned packages qualify for a refund of the product price only. Shipping costs and duty / tariff fees are non-refundable.
Order Cancellations
We accept cancellations before order processing completes. This refund reflects a 3% transaction fee, as payment processors do not refund this fee.
Final Sale Policy
Once we process an order, all sales become final. However, if you experience an issue with your order, please contact us and we will assist promptly.
Additional Information
Have more questions? Please contact us.