Last updated: 24th December 2025

The terms and privacy policy set out herein BC Gems Company may be updated at any time. Please check back on a regular basis to ensure that you are satisfied with any changes. If you do not agree to any change to these conditions, then you must refrain from using this website.

The contract between you and BC Gems Company

We must receive payment in whole for the price of the goods that you order, before your order can be accepted and dispatched.

Our acceptance of your order(s) brings into existence a legally binding contract between us. Only persons aged 18 and over may transact through this website.

Pricing of merchandise

  • We reserve the right to amend prices without prior notification.

Transactions and Cancellations

  • We will deliver the goods ordered by you to the address you provided. It is your responsibility to ensure that the delivery address you provide is correct.
  • All orders ship using Canada Post Services.
  • You become the owner of the goods you have ordered when they have been dispatched to you. Once goods are delivered to you, they are held at your own risk. We are not be liable for their loss or destruction.
  • If your order returns to us for failed delivery, you are responsible for applicable reshipment costs.
  • Your package should arrive within 1-2 weeks (Domestic and International) from the day you ordered. In the event of a postal services interruption, we will notify you. You may choose to
    1.1 Wait for re-commencement of the courier service or
    1.2 Opt for the alternative method by us (may cost additional shipping).
  • We reserve the right to amend or cancel an order if we have insufficient stock to deliver the goods you have ordered.
  • We will cancel an order if the goods have not yet been dispatched and you place a request to terminate the transaction.
  • In a successful cancellation, the original payment method is credited. We deduct a 3% transaction fee that our payment processor charges.
  • Currency exchange rates change regularly and is out of our control. The amount you see credited back may be slightly different to your original payment amount.
  • We reserve the right to cancel or refuse service to anyone for policy violations, fraud, or disrespectful behaviour. This is within reason and without discrimination.

Liability

  • If you receive goods that are damaged or defective or of an incorrect quantity, notify us by e-mail of the issue within seven (7) days of the delivery of the goods in question and we will try to resolve the issue in a reasonably timely manner.
  • We cannot be held responsible for any courier delays once the goods are in their possession.
  • In the event you return an item to us, you will receive a full refund of the item, minus a 3% fee that is non-refundable by our payment processor.
  • The shipping cost is non-refundable.
  • Tariffs are non-refundable for USA orders.
  • Return shipping is the buyer’s responsibility and is non-refundable.

Invalidity

  • If any part of these terms and privacy policy conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions are not affected.

Privacy

  • BC Gems Co. is committed to protecting the rights of individuals in line with the data protection act and data protection regulation.
  • We collect only essential information designed to process your order, such as your name, email address, shipping address, and payment details .
  • Data is collected either at the checkout process or through the contact form and remains private.

Governing Law

  • Each and every transaction is completed within Canada and therefore is governed by and interpreted in accordance with Canadian Law. The terms of any dispute, controversy, proceedings or claims (of whatever nature in relation to them) shall be governed and interpreted in accordance with Canadian Law.